Version 1.0 20 July 2023
Information we collect about you
Your personal details
We will collect personal information from you when you sign up to and use the Tempo app, including, but not limited to: your name, date of birth, driver licence or passport number, email address, phone number, postal address, bank account details, and tax details.
You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able provide you with access to our services.
Your use of Tempo
We will also collect personal information about you and your savings goals in the Tempo app, and in relation to your transactions and investments. This enables us to provide our services to you.
We may also collect personal information about your use of the Tempo app and/or website, including information relating to when and how long you use the Tempo app or website, and how you interact with it. This allows us to improve our services to you.
Information from third parties
We may collect information about you from third parties, but only if you agree to it first.
How we use your personal information
We will use your information so that you can use our services
We will use your information to provide you with our services and to communicate with you, including to provide tailored Tempo app notifications. We may also use the information you give us to fix operational issues, make improvements or updates, and provide you with customer support.
We may use or disclose your information to comply with the law
We may need to use your information to verify your identity, comply with transaction reporting obligations, or comply with any other relevant law. We may also need to use your information to protect against fraud or crime.
We may also use or disclose your information if we are required or permitted by law to do so, or if we believe disclosure is necessary for law enforcement purposes or to enforce any legal rights we, or our customers, or others may have.
We may use your information to tell you about other products or services
We may use your information to contact you about other products and services provided by us or Forsyth Barr.
We may use your information to analyse use of our services
We may use your information to analyse use of the Tempo app or our website. Your information may also be combined with other customers’ information – this allows us to see patterns to help us improve our services.
When we may disclose your information to third parties
Who we can disclose your information to
We may share your personal information internally and with third parties such as: Forsyth Barr, third party identity verifiers like Cloudcheck, cloud-storage providers, our lawyers, consultants, accountants, insurers, other professional advisors, the administrator of the Tempo Funds, and the Supervisor of the Tempo Funds.
You authorise us to collect information about you from, or disclose information about you to, credit reporting agencies, the New Zealand Transport Agency, the New Zealand Government Confirmation Service and the Department of Internal Affairs for the purpose of verifying your identity in accordance with all applicable laws and regulations in New Zealand.
By using the Tempo app or our website, you acknowledge that your personal information may be disclosed to overseas third party service providers who may not be required to protect the information in a way that, overall, provides comparable safeguards to those that apply in New Zealand. However, we use reasonable efforts to make sure that these third parties have adequate privacy safeguards in place.
How cookies and other automated tools are used
When you use the Tempo app or our website, we may use automated tools and methods, such as cookies, to collect certain non-identifiable information about your visit including your IP address, domain name, type of device you use, and the date, time, and duration of your visit.
How long we retain your information for
We may keep your personal information for as long as you have an account with us or as long as it is necessary for the purposes for which we collect it.
To comply with regulatory, tax, insurance and other purposes we will need to keep some of your information for up to 7 years after your account has closed.
How we store and secure your information
Personal information collected through the Tempo app or our website is collected and stored by us (or our agents). We will take reasonable steps (including implementing physical and electronic security measures) to protect personal information that is held by us from unauthorised access, use, disclosure, alteration, or deletion.
Third party links
Our app or website may contain links to websites operated by third parties. We are not responsible for the content of such websites, or the way in which those websites collect, store, use, and distribute any personal information you provide.
When you visit third party websites from hyperlinks displayed on our app or website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used and disclosed.
Your right to access and correct your information
To ensure that the personal information we hold about you is accurate and current, please notify us of any changes to your personal information as soon as possible.
Further information about privacy
The Office of the Privacy Commissioner (http://www.privacy.org.nz) has further information about New Zealand’s privacy laws.